Shipping policy
Effective Date: 1st March 2024
Thank you for shopping with Black Maple Exmouth. This Shipping Policy outlines our shipping procedures and policies for orders placed on our website.
Shipping Destinations
We currently offer shipping to addresses within the United Kingdom. We do not ship to international addresses at this time.
Processing Time
Orders are typically processed and shipped within 1 business days of receipt. Please note that orders are not processed or shipped on weekends or public holidays.
Shipping Methods and Rates
We offer the following shipping methods for orders within the United Kingdom:
- Standard Shipping: Royal Mail Tracked 48.
- Express Shipping: Royal Mail Tracked 24
Shipping rates are calculated based on the weight and dimensions of your order, as well as the selected shipping method. Shipping rates will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order using the provided tracking number on our website or the carrier's website.
Delivery
Delivery times are estimated and not guaranteed. While we make every effort to ensure timely delivery of your order, we cannot be held responsible for delays caused by the carrier or factors beyond our control, such as adverse weather conditions or public holidays.
Incomplete or Incorrect Addresses
It is your responsibility to provide accurate and complete shipping information at the time of checkout. We cannot be held responsible for orders that are delayed, lost, or returned due to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-shipping orders that are returned to us due to incorrect addresses.
Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or other factors. We reserve the right to refuse shipping or adjust shipping rates for orders that fall outside of our standard shipping parameters.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at.
Thank you for choosing Black Maple Exmouth. We appreciate your business and hope you enjoy your shopping experience with us.